The Tiaki Promise

The Tiaki Promise is a nation-wide commitment from both visitors and locals to care for New Zealand, for now and for future generations. The Promise encompasses three elements: Caring for the land, sea and nature by treading lightly and leaving no trace; by travelling safely, and showing care and consideration for all; and finally, respecting culture by travelling with an open heart and mind.

Our staff diligently uphold the Tiaki Promise in as many ways as we can. We maintain our beautiful gardens for the enjoyment of our guests, as well as for native birdlife, and also to contribute to the unique and stunning scenery of Te Anau. We have reduced our waste substantially over the last few years to make a solid effort to preserve our environment, recycling whenever possible and introducing a worm farm to take care of food scraps. We also ensure that any experiences we encourage our guests to do here in Fiordland are with business partners who share the same commitment to the Tiaki Promise. These examples of our efforts are only the beginning, and we are constantly looking for ways to further our role as a guide and guardian of Aotearoa – the land and the people.

We encourage all of our visitors to embrace the Tiaki Promise as we do ourselves here at Radfords on the Lake.

Embodying the meaning of Manaakitanga – our ‘Southern Hospitality’

In Māori culture, manaakitanga is a traditional value that is central to society and inspires the way that travellers are made to feel welcome. The closest translation in English would be ‘hospitality’. And that’s something that we here at Radfords on the Lake put first and foremost in all we do.

As “born and bred” Southland locals, Kerri and Steve are extremely proud to host Radfords on the Lake’s guests in beautiful Fiordland. Whether it’s a Kiwi exploring their own backyard or absolute newcomers to the area, the aim is to welcome every kind of traveller and share their love and knowledge of Fiordland at every point in their stay. Kerri’s mother, Phyllis, tends to the picture-perfect gardens that continuously amaze each and every guest (some even ask to bring Phyllis home with them to tend to their flowerbeds too!). And their daughter, Shelley, is also on staff. So a true sense of family and warmth is extended to each guest, from that very first chat at the Front Desk to breakfast service and help with organising holiday itineraries, all the way through to check out and follow-up friendly emails. A genuine, human connection is key.

Hearty local food and a good night’s sleep is a focal point at Radford’s, which sits in alignment with the manaakitanga emphasis on allowing guests to refuel and to rest. A breakfast at Radfords is always a treat, and the nearby restaurants will allow you to taste the best of what Southland has to offer.

Kerri and the team can also recommend the tip-top things to do in the region, so that you can truly immerse yourself in Fiordland’s finest.
With the overarching aim of ensuring that every guest’s stay at Radfords on the Lake is truly top-notch, the manaakitanga value is effortlessly and thoroughly upheld by staff, and is reflected in numerous TripAdvisor reviews.

We look forward to seeing you here at Radfords on the Lake so you can feel our manaakitanga for yourself.

  • "Beautiful hotel, warm and welcoming. We had a 2 bedroom spa bath unit which was lovely. Decorated luxuriously with special touches, and so clean. Kerri, the manager is so lovely, let us feed her gorgeous cat Dexter as we were missing ours. Guest laundry available, free parking and situated right across the road from the lake and a short walk to town. Can’t wait to return, thank you for a lovely stay."
    TraceJase – August 2021 – Gold Coast, Australia  Read Reviews
  • "We stayed for two nights and have no complaints, staff were very helpful and their location puts you very close to the main street and local places to eat. The room was good and on par with many places we have stayed in both in OZ and Europe and in some aspects, better. I certainly recommend them as a nice place to rest and relax during your exploration of this beautiful country."
    Jason T – August 2021 – Adelaide, Australia  Read Reviews
  • "We fully underestimated Te Anau, I wish we could have stayed longer. Absolutely wonderful place to stay, lovely helpful people, and beautiful comfortable rooms. Thank you for your wonderful hospitality!"
    Lorraine – August 2021 – New Plymouth, New Zealand  Read Reviews
  • "Really enjoyed our time at Radfords, clean comfortable room with a great view. Knowledgeable staff and well located. Well located to walk to the Real Journeys centre to catch our cruise to Doubtful Sounds. Would definitely stay again."
    Alex P – July 2021 – Gladesville, Australia  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.



We were recently visited by travel blogger @findingalexx. A connoisseur of all-things NZ tourism, Alexx has compiled a list of top places to stay across the country, and thanks to her enjoyable stay with Radfords, we’ve made the list! 
Hear what Alexx had to say about her time with us - link in our bio
Finalist…. With the MC
We love all of our guests, and sharing their joy as they discover the pure, pristine beauty of Fiordland. So we’re more than pleased to share some rather exciting news: we have been named a Finalist in the Qualmark 100% Pure New Zealand Experience Awards! 

No matter what the end results may be, we are so honoured to be amongst such a fantastic list of finalists and to be recognised for our efforts.

Why, meow, two-legged pals. 

 I’m Dexter Dude, and this is my second attempt at a short news update on Te Anau from my particular purry perspective. Because despite my small stature, and my priority being snoozing in a patch of sun most of the time, I’m actually surprisingly up-to-speed with the goings on around here.

On Saturday July 10th it sounds like the Kepler Track is going to be bustling. There’s a family-friendly Matariki Night Time Nature Walk to discover the forest after dark, and spot some of the delicious interesting creatures that live there. Registrations are required, so get in quick

That’s all from me for the month. Catch you next time! 
🐾 all my fluffy love, Dexter.

Winter is officially here! And the beautiful stillness of Lake Te Anau is second to none at this time of the year. In fact, the whole Fiordland region is stunning this season; things are a little bit quieter outside of the peak spring and summer Great Walks and general exploration period, meaning you can take a moment to catch your breath and soak in the scenery. 
We’d love to host you here at Radfords on the Lake for a midwinter break. Time it with the school holidays next month to treat the kiddos to a calm, crisp Doubtful or Milford Sound experience. Or take the time to yourself – as a couple or alone – to tick this trip off your Kiwi adventure bucket list. 

📸 Great South
Reading through Trip Advisor reviews and I thought this lovely review sums up Kerri and her team perfectly...
Kerri, Steve and their team absolutely love sharing their local knowledge and making sure you get the most from your time in Fiordland. 

💫 Warm friendly Southern Hospitality
🏔 Beautiful views of Lake Te Anau, surrounding mountains and manicured gardens
🛏 Cosy and comfortable apartments 

Pappi’s scones for morning tea - our favourite!! 
Follow @whats_for_smoko for this recipe and many more

Autumn 🍂 

Our favourite season here in Te Anau, the weather is calm and still followed with warm sunny afternoons.

This tree was saved when the section was cleared by Sandra & Merv Radford in preparation for building the complex back in 2000, we always look forward to the beautiful colours it changes to in Autumn.

📸 @thejoshshaw 

We recently hosted the lovely Wendy and Brent from Tauranga. This afternoon a surprise gift arrived from them and I was blown away by their thoughtfulness and kindness. Thank you so much @wendysboutique