Terms and Conditions

RESERVATION & CANCELLATION POLICIES

 

Arrival / Departure:

Check in time is between the hours of 2pm and 8pm on the day of arrival and check out time is before 10am on the day of departure. Variations outside these times must be arranged with reception prior to the day of arrival or departure so that staffing arrangements can be made along with the incoming guests’ prior arrangements for an early check in. We are happy to store luggage if required.

Reservations Age: You must be 18 years or over to book accommodation at One Tree Point Motel.

Securing Bookings: A valid credit card is required to secure your booking.

Payment: Credit card details are required to secure your booking (please note debit cards are not permitted).
Accepted payment types are Mastercard, VISA, Amex, EFTPOS and Cash. Radfords on the Lake reserve the right to pre-authorise the card to ensure validity of funds, and to charge the total cost of the booking to the guaranteed credit card within 14 days of arrival. Please note an additional 2% credit card transaction fee will be added at the time of payment.

Cancellation Policies: Cancellations must be in written format & confirmed by management 14 days prior to 2pm of the day of arrival.  Bookings not cancelled by this time will be charge 100% of the booking total, charged to the securing credit card or account. No shows will incur full charges for the entire booking. Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy. Please read below for group bookings cancellation policy.

Group Bookings: Group booking of 3 of more units is termed a group at Radfords on the Lake. We reserves the right to accept group bookings or check in to any group we believe may be disruptive to other guests. All other terms & condition and Rules apply for group bookings. If you require a group booking please either send us an email inquiry to info@rafordsonthelake.co.nz or call us direct on +64 3 249 9186, We are more than happy to answer you inquiry.

Full or partial cancellations to group bookings must be made 30 days prior to arrival, cancellations made within 30 days of arrival will be charged 100% of the booking total to the securing credit card or account.

Extra Person: Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared. We also have a maximum number of guests allowed in rooms due to safety and fire regulations and these numbers must be adhered too.

  • Max 2 people in a Studio
  • Max 2 people in a Superior One Bedroom
  • Standard rate 2 people: Max 5 in a Large One Bedroom Apartment
  • Standard rate up to 4 people: Max of 6 people including babies in two Bedroom Apartments.

Behaviour: Should a guest causes a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available.  Please note: Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Health & Safety: Please always mind children as we have a pond in the garden below our Radford’s on the Lake sign, there is also a busy street in front of the complex and the Lake.  Children must always be supervised.

RULES

  • No Pets:  Pets are not permitted in motel units or on motel grounds
  • Visitors:  We welcome your visitors. In consideration to fellow guests, visitors are required to vacate the motel complex by 9pm.  Parties are not permitted.
  • Noise:  Please be considerate to fellow guests & keep noise down, particularly between 9.00pm & 8.00am.
  • Smokers:  Please smoke outside the units, away from other guests & use the astray provided under the table outside .  Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.
  • Fish:  Gutting, scaling & cleaning of fish is not permitted on motel property. Contact Reception re storage of fishing equipment & seafood caught/picked (NB: these are not to be stored in the unit).
  • Cooking Odorous Foods:  Please refrain from cooking odorous foods such as curry and fish as the smell lingers and is unpleasant for others who come to stay.

 

For each of the above rules, there is a $200 per night penalty. Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of breaches of these rules.

 

  • We travelled the South Island for 12 days and this is the best place we stayed. We stayed for 2 nights and found our suite to be clean, warm, comfortable, modern and spacious. All the amenities were above and beyond…the large soft towels, the nice fluffy dressing gowns, a spacious bathroom with nice little touches added and a great kitchenette. Kerri welcomed us warmly and helped us with dinner recommendations. When we come back to NZ we will definitely be staying here again and can’t wait to catch up with Kerri.
    Collette H – September 23  Read Reviews
  • An absolute must stay if you’re in Te Anau. Kerri was the most incredible host to us, going above and beyond. The rooms are wonderful, with lots of lovely extra touches and very well equipped kitchen too! Beds were so comfy and the linen was really nice. The views from the room was spectacular and it was lovely and warm. Great room and space for travelling with young children too!
    Sophie M – August 23  Read Reviews
  • The quality of everything was amazing. You can tell how much detail has been put into everything. It looks freshly renovated and the location is perfect walking distance to town. Kerri kindly provided us with options of places to eat and explore. Feels more like a "Hotel" then a "Motel".
    Mel H – August 23  Read Reviews
  • Occasionally, you find a great hotel. This is one. We booked online after having read good reviews. Sat right on the front with views over the lake, and only a few steps from town. We really enjoyed our two night stay. The welcome was fabulous, lots of good advice of where to go and where we should go to eat and drink. The room was superb, a separate living area and bedroom. There is a comfy big sofa, looking out towards the lake and a more than extremely comfortable bed. A great effort has been made to make Radfords stand out above others, and it shows. I would suggest that in a three week visit to NZ, this was the nicest place we stayed.
    Paul W – September 23  Read Reviews
  • the location is excellent, in central Te Anau, with a view over the lake.  The accommodation is really good, it's a small apartment with a kitchenette so you can cook (with induction plates, microwave, toaster...) and even including a dish washer. A breakfast can be ordered, one that is both substantial & healthy. You will meet Kerri, who's extremely friendly, smiling, and flexible. She  loves to give recommendations for places to eat at, things to do, etc. I warmly recommend Radfords on the Lake!
    ExploreFeelGood – August 23  Read Reviews
  • Sometimes you just have a feeling that you are welcome and people really care about you as a guest. This is the case at Radfords on the Lake. We had been back to Te Anau for another stay and when we walked in to check in, we were greeted with a big smile and Kerri came out to gave me a big hug. It has been years that we have been there and she still remembered everything about us. In one word, everything was just perfect.
    Wala69 – August 23  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

🎃 H A L L O W E E N  2 0 2 3 🎃
We always get asked how close we are to the centre of town, so we thought we’d show you! Come with us on our short, flat 7 minute walk from Te Anau town centre back to the lake views from Radfords.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Throwback Thursday! Reminiscing on a great night at the @hospitalitynz Awards for Excellence 2023 back in June. While we didn't win on the night, we were super proud to be a finalist alongside some fantastic motels. And it's always fun to get dressed up in the big city and celebrate our great industry with all our industry friends.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
If you're visiting us during school holidays and your looking for some family friendly activities, make sure a visit to the Te Anau Glowworm Caves with @real.newzealand  is top of your list. This unique Fiordland experience is not to be missed. We can help you make a booking before you arrive or chat to our friendly team when you check-in.

📸 @real.newzealand 
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
📸📸📸📸📸📸📸📸📸📸📸⭐😍😏
We made the most of the gorgeous spring weather over the weekend and got out to enjoy one of our favourite things to do in Te Anau, -  a stroll along the lakefront. A must do when you visit us.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Wow! We can't believe it's the first day of spring. While we love the cosy winter nights we are ready for the longer days and warmer temps. We're looking forward to evenings on the patio sipping a glass of Rosé. Who is planning a Fiordland adventure this spring?

📸 @digitaltravelcouple 
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Fiordland is full of adventures, but after a day of exploring Radfords on the Lake is the perfect place to come back to and relax. Our luxurious rooms provide you with a cosy sanctuary, so you can reflect and recharge on your day. 

📸 @thejoshshaw 

#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Picture perfect moments at the Te Anau jetty. A popular spot for photographers. Have you visited this Instagram famous spot in Te Anau?

📸 @digitaltravelcouple 

#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
While we are a small team at Radfords on the Lake, all team members, both human and feline play an important part ensuring our guests have a great time. Dexter Dude is our resident sun snoozer but loves nothing more than a cuddle from our guests. A social fellow is our Dexter and to us he is just purr-fect. So as today is #internationalcatday we celebrate our favourite furry feline friend. 

#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Once you've booked your stay with us here at Radfords on the Lake, did you know we can help you plan and book all your Fiordland activities? Fiordland is our home so let us help you make the most of this special place so you don't miss a thing.

📸 @real.newzealand cruising in Doubtful Sound
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Golden hour at Radfords on the Lake. 

Winter in the National Park is beautiful but we do miss those long, hot summer days.

@digitaltravelcouple 

#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
 #fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Fiordland National Park is a hikers paradise and Te Anau is the gateway to the National Park. Radfords on the Lake is the perfect place to base yourself for all your Fiordland adventures. Relax in comfort and style in one of our luxurious lakeside apartments after a day of exploring. 

📸 @digitaltravelcouple

#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland