• Terms and Conditions

Terms and Conditions

Check-in and check-out times

Check in time is between 2pm and 8pm on the day of arrival. Check out time is before 10am on the day of departure.

Variations outside these times must be arranged with reception before the day of arrival or departure. We are happy to store luggage if required.

 

Cancellations

If a cancellation is made less than 48 hours before the day of arrival, no refund will be given and the full rate will be charged. In the case of a no-show, the full rate will be charged to the credit card provided at time of booking.

For bookings from 23rd December – 4th January, a minimum stay of 2 nights applies, and there is a 7-day cancellation policy.

Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy.

Please note: All cancellations must be in writing (email) and confirmed by us. Cancellations have a huge impact on our small business and so we strongly recommend that our guests take out travel insurance to protect themselves against unfortunate events.

 

Credit card guarantees

Online reservations require authorisation of a credit card deposit/withdrawal. No charge will be made against the card details unless the client fails to arrive for the check-in period (before 7pm) for the booked accommodation.

 

Extra people

Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared.

We also have a maximum number of guests allowed in rooms owing to safety and fire regulations, and these numbers must be adhered to.

·       Max. 2 people in a Studio

·       Max. 2 people in a Superior One Bedroom

·       Max. 5 in a Large One Bedroom Apartment

·       Max. 6 people, including babies, in Two Bedroom Apartments.

 

Smoking

All our rooms and indoor guest service areas are strictly non-smoking. Ash trays are provided outside your unit located under the table. Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

 

Health & Safety

Children must always be supervised. We have a pond in the garden below our Radford’s on the Lake sign. There is also a busy street in front of the complex and the lake.

  • "Beautiful hotel, warm and welcoming. We had a 2 bedroom spa bath unit which was lovely. Decorated luxuriously with special touches, and so clean. Kerri, the manager is so lovely, let us feed her gorgeous cat Dexter as we were missing ours. Guest laundry available, free parking and situated right across the road from the lake and a short walk to town. Can’t wait to return, thank you for a lovely stay."
    TraceJase – August 2021 – Gold Coast, Australia  Read Reviews
  • "We stayed for two nights and have no complaints, staff were very helpful and their location puts you very close to the main street and local places to eat. The room was good and on par with many places we have stayed in both in OZ and Europe and in some aspects, better. I certainly recommend them as a nice place to rest and relax during your exploration of this beautiful country."
    Jason T – August 2021 – Adelaide, Australia  Read Reviews
  • "We fully underestimated Te Anau, I wish we could have stayed longer. Absolutely wonderful place to stay, lovely helpful people, and beautiful comfortable rooms. Thank you for your wonderful hospitality!"
    Lorraine – August 2021 – New Plymouth, New Zealand  Read Reviews
  • "Really enjoyed our time at Radfords, clean comfortable room with a great view. Knowledgeable staff and well located. Well located to walk to the Real Journeys centre to catch our cruise to Doubtful Sounds. Would definitely stay again."
    Alex P – July 2021 – Gladesville, Australia  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

We were recently visited by travel blogger @findingalexx. A connoisseur of all-things NZ tourism, Alexx has compiled a list of top places to stay across the country, and thanks to her enjoyable stay with Radfords, we’ve made the list! 
Hear what Alexx had to say about her time with us - link in our bio
Finalist…. With the MC
We love all of our guests, and sharing their joy as they discover the pure, pristine beauty of Fiordland. So we’re more than pleased to share some rather exciting news: we have been named a Finalist in the Qualmark 100% Pure New Zealand Experience Awards! 

No matter what the end results may be, we are so honoured to be amongst such a fantastic list of finalists and to be recognised for our efforts.

#radfordsonthelake
Why, meow, two-legged pals. 

 I’m Dexter Dude, and this is my second attempt at a short news update on Te Anau from my particular purry perspective. Because despite my small stature, and my priority being snoozing in a patch of sun most of the time, I’m actually surprisingly up-to-speed with the goings on around here.

On Saturday July 10th it sounds like the Kepler Track is going to be bustling. There’s a family-friendly Matariki Night Time Nature Walk to discover the forest after dark, and spot some of the delicious interesting creatures that live there. Registrations are required, so get in quick https://www.doc.govt.nz/news/events/regional-events/fiordland-events/booking-form-fiordland/

That’s all from me for the month. Catch you next time! 
🐾 all my fluffy love, Dexter.

#radfordsonthelake
Winter is officially here! And the beautiful stillness of Lake Te Anau is second to none at this time of the year. In fact, the whole Fiordland region is stunning this season; things are a little bit quieter outside of the peak spring and summer Great Walks and general exploration period, meaning you can take a moment to catch your breath and soak in the scenery. 
We’d love to host you here at Radfords on the Lake for a midwinter break. Time it with the school holidays next month to treat the kiddos to a calm, crisp Doubtful or Milford Sound experience. Or take the time to yourself – as a couple or alone – to tick this trip off your Kiwi adventure bucket list. 

📸 Great South
Reading through Trip Advisor reviews and I thought this lovely review sums up Kerri and her team perfectly...
Kerri, Steve and their team absolutely love sharing their local knowledge and making sure you get the most from your time in Fiordland. 

💫 Warm friendly Southern Hospitality
🏔 Beautiful views of Lake Te Anau, surrounding mountains and manicured gardens
🛏 Cosy and comfortable apartments 

#radfordsonthelake
Pappi’s scones for morning tea - our favourite!! 
Follow @whats_for_smoko for this recipe and many more

#radfordsonthelake
Autumn 🍂 

Our favourite season here in Te Anau, the weather is calm and still followed with warm sunny afternoons.

This tree was saved when the section was cleared by Sandra & Merv Radford in preparation for building the complex back in 2000, we always look forward to the beautiful colours it changes to in Autumn.

📸 @thejoshshaw 

#radfordsonthelake
We recently hosted the lovely Wendy and Brent from Tauranga. This afternoon a surprise gift arrived from them and I was blown away by their thoughtfulness and kindness. Thank you so much @wendysboutique