Terms and Conditions

RESERVATION & CANCELLATION POLICIES

 

Arrival / Departure:

Check in time is between the hours of 2pm and 8pm on the day of arrival and check out time is before 10am on the day of departure. Variations outside these times must be arranged with reception prior to the day of arrival or departure so that staffing arrangements can be made along with the incoming guests’ prior arrangements for an early check in. We are happy to store luggage if required.

Reservations Age: You must be 18 years or over to book accommodation at One Tree Point Motel.

Securing Bookings: A valid credit card is required to secure your booking.

Payment: Credit card details are required to secure your booking (please note debit cards are not permitted).
Accepted payment types are Mastercard, VISA, Amex, EFTPOS and Cash. Radfords on the Lake reserve the right to pre-authorise the card to ensure validity of funds, and to charge the total cost of the booking to the guaranteed credit card within 14 days of arrival. Please note an additional 2% credit card transaction fee will be added at the time of payment.

Cancellation Policies: Cancellations must be in written format & confirmed by management 14 days prior to 2pm of the day of arrival.  Bookings not cancelled by this time will be charge 100% of the booking total, charged to the securing credit card or account. No shows will incur full charges for the entire booking. Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy. Please read below for group bookings cancellation policy.

Group Bookings: Group booking of 3 of more units is termed a group at Radfords on the Lake. We reserves the right to accept group bookings or check in to any group we believe may be disruptive to other guests. All other terms & condition and Rules apply for group bookings. If you require a group booking please either send us an email inquiry to info@rafordsonthelake.co.nz or call us direct on +64 3 249 9186, We are more than happy to answer you inquiry.

Full or partial cancellations to group bookings must be made 30 days prior to arrival, cancellations made within 30 days of arrival will be charged 100% of the booking total to the securing credit card or account.

Extra Person: Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared. We also have a maximum number of guests allowed in rooms due to safety and fire regulations and these numbers must be adhered too.

  • Max 2 people in a Studio
  • Max 2 people in a Superior One Bedroom
  • Standard rate 2 people: Max 5 in a Large One Bedroom Apartment
  • Standard rate up to 4 people: Max of 6 people including babies in two Bedroom Apartments.

Behaviour: Should a guest causes a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available.  Please note: Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Health & Safety: Please always mind children as we have a pond in the garden below our Radford’s on the Lake sign, there is also a busy street in front of the complex and the Lake.  Children must always be supervised.

RULES

  • No Pets:  Pets are not permitted in motel units or on motel grounds
  • Visitors:  We welcome your visitors. In consideration to fellow guests, visitors are required to vacate the motel complex by 9pm.  Parties are not permitted.
  • Noise:  Please be considerate to fellow guests & keep noise down, particularly between 9.00pm & 8.00am.
  • Smokers:  Please smoke outside the units, away from other guests & use the astray provided under the table outside .  Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.
  • Fish:  Gutting, scaling & cleaning of fish is not permitted on motel property. Contact Reception re storage of fishing equipment & seafood caught/picked (NB: these are not to be stored in the unit).
  • Cooking Odorous Foods:  Please refrain from cooking odorous foods such as curry and fish as the smell lingers and is unpleasant for others who come to stay.

 

For each of the above rules, there is a $200 per night penalty. Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of breaches of these rules.

 

  • This place was phenomenal!! Wonderfully situated on the lake with an ideal view and convenient (walking distance) to literally everything. Clean, comfy, and well-appointed. An excellent hostess who gave wonderful advice, booked all experiences, made reservations for dinner, you name it; this cannot be under-rated, as the weather conditions change rapidly in Fjordland and having someone who can help with bookings, advice, and changes of plans was immeasurably helpful! The little touches were amazing - water on hand to refill bottles, great laundry facilities, ease of parking, etc...Cannot recommend this place highly enough!
    Ronald – September 2024  Read Reviews
  • Radfords is so much more then a Motel. The service we received from the moment we walked in the door was first class. The room and furnishings were first class. Having never stayed in Te Anau before we came really under dressed. Not a problem says our wonderful hostess. Here are coats for you all as you will need them on your cruise on Milford sounds. I spoke about my new love. Cheese rolls. Here is the recipe for you she said Absolutely nothing was to much trouble. We will most differently be back. Thank you for a wonderful couple of days. Merry Christmas to you and your staff.
    Sharon – October 2024  Read Reviews
  • I can’t say enough good things about Radfords and also the manager, Kerri. She is extremely helpful and welcoming! By my own mistake, I booked a “1 bedroom with access”, which in NZ means handicapped. Yikes. Our bathroom “shower” had a curtain in the corner, and a drain close to the middle of the floor. It could not keep up with the shower flow. Our 1st morning here, our bathroom floor was soaked and a mess. As soon as I asked Kerri for a different room she obliged willingly, and even helped us move our belongings while we were out on a tour. We happened to be at the front desk on Halloween afternoon, and she was truly lovely greeting the little trick-or-treaters! As far as the room, it was thoughtfully equipped with just about everything we would need for our stay in Te Anau. We were able to make breakfasts and coffee in our kitchenette, and took advantage of the washer and dryer onsite. The location is absolutely perfect, on the lake and a short walk into the center of town for restaurants and shopping. Our Milford Sound cruise tour bus even picked us up in front of the hotel! Just a lovely place to stay while exploring Te Anau and the Fiordland National Park. Highly recommend Radfords!
    Colleen October 2024  Read Reviews
  • This is probably the best place to stay in Te Anau especially because Mrs Kerri. She knows her stuff and makes sure your stay has all that you need. Comfy bed, air conditioning, toiletries and hot water, heated towel rack and splendid little breakfast. We loved our stay here and is a perfect get away! Also right on the water and is the best location for walking through the town or around the lake!
    Berkley – November 2024  Read Reviews
  • The facilities, location, cleanliness were all fabulous but what really stood out was Kerri and her hospitality. She expressed genuine care for us and the success of our trip. Not only did she get us scheduled on the best local day trips to optimize our short stay, she but she also ensured that we were being charged reasonably and even provided warm outer wear for us to wear during an unseasonably cold spring week. I’ve never experienced such a caring host at any accommodation / hotel, and she was the reason we were able to make the most of our trip and our excursions. I wholeheartedly recommend staying at Radfords with Kerri!
    Anna – November 2024  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

🌿 Start and End Your Great Walk in Comfort! 🥾

Radfords on the Lake is the ultimate base for your Fiordland adventure. Rest up pre-hike with peaceful lakeside vibes, then return post-hike to luxury, hot showers, and unbeatable comfort.

📍 Book now and make your Fiordland experience unforgettable!

#RadfordsOnTheLake #GreatWalksNZ #ExploreFiordland #fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Just taking a moment between jobs around the motel, to stop and appreciate where we live and these stunning views.  We love spring in Te Anau.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Still searching for the perfect Christmas gift? Treat your loved ones to a slice of paradise this festive season with a Radfords on the Lake Gift Voucher!  Whether it's a peaceful lakeside retreat, a romantic getaway, or an adventure in Te Anau, this gift promises unforgettable memories. 

Give the gift of relaxation and exploration this Christmas. Vouchers can be personalized and are perfect for family, friends, or someone special.

Check out our website for more information. Link in our bio.
Chief welcoming officer Dexter Dude ready to greet guests to Radfords on the Lake.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Sometimes you just need to stop and take a moment to enjoy the view. . . and it doesn't get much better than the views from our Premier Lakeview Studio units 😍😍😍
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
We're still on a high after we were awarded Best Motel at the Hospitality New Zealand Business Awards 2024! This prestigious recognition reflects our ongoing commitment to excellence and the high standards we strive to achieve in hospitality. We couldn't have done it without our amazing guests so a big thank you from us to all of the amazing visitors we have hosted over the years. 

Link in our bio for the full story.
Steve and I are immensely honored to receive the award for Best Motel in our industry. This recognition is a testament to the hard work and dedication of our entire team. We extend our appreciation to @seekom_ for sponsoring this award and to @hospitalitynz for organizing such a fantastic event that celebrates the best in hospitality.
Did you know that Fiordland is a great place to explore the night sky? There are some great spots along the Milford Road perfect for some stargazing. Chat to our team before you head off and we can provide you with ‘Star Charts’ and a ‘planisphere’ and instructions on how to use them. Along with binoculars so you can get a closer look. 
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
The last of the winter light over Lake Te Anau captured beautifully from the front of Radfords on the Lake by @travelnewzealandwithme 
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Did you know that last winter we completed new fit-outs to all the kitchens in all our units? This included adding dishwashers and coffee pod machines. The kitchens now have a modern finish with a contemporary feel. 

Every year we set out to refurbish or improve an area of the property ensuring we are always providing the highest quality accommodation to our guests.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Are you planning your next winter escape in Fiordland. Once you book your accommodation with us make sure you book in dinner in one of the many delicious Te Anau restaurants. If you're not sure where to go, click the link in our bio to see some of few of our favourites.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
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