Terms and Conditions

RESERVATION & CANCELLATION POLICIES

 

Arrival / Departure:

Check in time is between the hours of 2pm and 8pm on the day of arrival and check out time is before 10am on the day of departure. Variations outside these times must be arranged with reception prior to the day of arrival or departure so that staffing arrangements can be made along with the incoming guests’ prior arrangements for an early check in. We are happy to store luggage if required.

Reservations Age: You must be 18 years or over to book accommodation at One Tree Point Motel.

Securing Bookings: A valid credit card is required to secure your booking.

Payment: Credit card details are required to secure the booking (please note debit cards are not permitted).
Accepted payment types are Mastercard, VISA, Amex, EFTPOS and Cash. Radfords on the Lake reserve the right to pre-authorise the card to ensure validity of funds, and to charge the total cost of the booking to the guaranteed credit card within14 days of arrival.

Cancellation Policies: Cancellations must be in written format & confirmed by management 14 days prior to 2pm of the day of arrival.  Bookings not cancelled by this time will be charge 100% of the booking total, charged to the securing credit card or account. No shows will incur full charges for the entire booking. Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy. Please read below for group bookings cancellation policy.

Group Bookings: Group booking of 3 of more units is termed a group at Radfords on the Lake. We reserves the right to accept group bookings or check in to any group we believe may be disruptive to other guests. All other terms & condition and Rules apply for group bookings. If you require a group booking please either send us an email inquiry to info@rafordsonthelake.co.nz or call us direct on +64 3 249 9186, We are more than happy to answer you inquiry.

Full or partial cancellations to group bookings must be made 30 days prior to arrival, cancellations made within 30 days of arrival will be charged 100% of the booking total to the securing credit card or account.

Extra Person: Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared. We also have a maximum number of guests allowed in rooms due to safety and fire regulations and these numbers must be adhered too.

  • Max 2 people in a Studio
  • Max 2 people in a Superior One Bedroom
  • Standard rate 2 people: Max 5 in a Large One Bedroom Apartment
  • Standard rate up to 4 people: Max of 6 people including babies in two Bedroom Apartments.

Behaviour: Should a guest causes a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available.  Please note: Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Health & Safety: Please always mind children as we have a pond in the garden below our Radford’s on the Lake sign, there is also a busy street in front of the complex and the Lake.  Children must always be supervised.

RULES

  • No Pets:  Pets are not permitted in motel units or on motel grounds
  • Visitors:  We welcome your visitors. In consideration to fellow guests, visitors are required to vacate the motel complex by 9pm.  Parties are not permitted.
  • Noise:  Please be considerate to fellow guests & keep noise down, particularly between 9.00pm & 8.00am.
  • Smokers:  Please smoke outside the units, away from other guests & use the astray provided under the table outside .  Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.
  • Fish:  Gutting, scaling & cleaning of fish is not permitted on motel property. Contact Reception re storage of fishing equipment & seafood caught/picked (NB: these are not to be stored in the unit).
  • Cooking Odorous Foods:  Please refrain from cooking odorous foods such as curry and fish as the smell lingers and is unpleasant for others who come to stay.

 

For each of the above rules, there is a $200 per night penalty. Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of breaches of these rules.

 

  • "From the easy parking to the super warm welcome from Kerri & the brilliant night's sleep - what's not to like at Radfords? Great location - 5 mins walk to the main street, 10-12 mins at most to the farthest restaurant - 2 mins to the seaplane, 5 mins to the heliport & 30 seconds to the lakeside - so well positioned. Rooms large, fast Wifi, did I say comfy bed? Large bathrooms & well-equipped kitchenettes & spotlessly clean rooms - each had a lovely spot to sit outside for an afternoon wine. Kerri is a hive of information about the local sights & eats - upon her recommendation, we ate at Redcliff & Fat Duck - both fantastic. If you have time do the Heli-Hike with Southern Lakes Heli to the Kepler Track - all-day activity but SO worth it."
    KiwiNZExplorer – April 2022 – Queenstown, New Zealand  Read Reviews
  • "What a magical stay... the best accommodation and most impressive host during our two-week SI road trip. Kerri was so warm, and helpful and gave us the best tips for our stay (Redcliff's Restaurant and the Cruise Milford experiences were amazing). The location of the property was perfect, with views of the lake and the rooms were beautiful... exactly how they look in the photos. Stunningly fitted out, comfortable bed and the added benefit of great kitchenette facilities to prepare your own breakfast, if preferred. We, (two couples) would definitely return."
    Robin B – May 2022  Read Reviews
  • "Fantastic time staying at Radfords, the service was outstanding, great recommendations, and beautiful rooms. We are a family of 5 and it was a nice home away from home for our 2 night stay, wish we could have stayed longer."
    Jess G – June 2022  Read Reviews
  • "Kerri the owner was very warm, friendly & super helpful. She made us welcome right from the start! The rooms were very spacious & the decor was lovely. The beds were super comfy. We had a superb view over-looking the lake. The motels were within easy walking g distance to town & the restaurants etc. We would definitely recommend this place to stay."
    PaulaMM – April 2022  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

A wonderful surprise delivered this afternoon from some lovely Australian guests that stayed recently. Thank you Andrea, Scott and Allanah we look forward to welcoming you back
Three generations working together ♥️ with the next generation not far away from learning the ropes! 

With Mother’s Day just around the corner it got me thinking how lucky I am to be surrounded by these amazing ladies. 

Left to right Shelley, Phyllis, Kerri. Katie was unfortunately unable to be here for the photos. 

We hope everyone has a wonderful Mother’s Day this Sunday 🌸 

📸 @mgphotonz
.
⭐️WIN A WEEKEND AWAY⭐️

Relax and enjoy a much deserved getaway on us!

Wake up to majestic views and locally sourced in-room breakfast, experience some of Te Anau’s many unique activities and amazing restaurants on offer.

We are giving you the chance to win a 2 night stay @radfordsonthelake follow instructions below to go in the draw.

P R I Z E

🌟Two nights accommodation for two people in our Premier Lakeview Studio

🌟 Locally sourced in-room continental breakfast each day

🌟 $100 restaurant voucher to dine at a Te Anau restaurant of your choice

🌟 Movie tickets to watch local film Ata Whenua 

E N T E R

👉 Follow @radfordsonthelake 

👉 Tag the person you would like to treat to a weekend away (each tag is an entry)

👉 Share to your story and tag us for an extra entry

Good luck 🤞 

T & C’s

Closes 4th April at 7pm and winner will be announced that week.
Prize must be redeemed before 30/09/22
Need a Valentines gift for your loved one? ♥️ 

Book a romantic getaway in Te Anau and soak up the scenery together!

Mention this post at time of booking to receive a complimentary gift on arrival.

Valid until 28/2/22

#radfordsonthelake
Golden hour 🌅 taken on dusk just before the sun disappeared 

📸 @graham_dainty 

#radfordsonthelake
We were stoked to be able to host these lovely ladies @brodiejeankane @jokane80 over the weekend while Brodie knocked the Luxmore Grunt off! Great to see all their stories out and about enjoying what Te Anau has to offer and we can’t wait to host them again to share more. 

#radfordsonthelake
Just like you, we love our stunning Fiordland environment 💚 Caring for our local wildlife is super important for us - did you know we’re proud supporters of the Antipodes Island Parakeet, also known as the Kākāriki?

Thanks to fantastic conservation efforts from our friends at Te Anau Bird Sanctuary (only a 20 minute walk from us), these special birds are being protected from extinction.
It’s that time of the year to vote for Bird of the Year for 2021 - so jump on with us and vote and if you can make a donation towards their great efforts.
 
Link in bio

📸 @nzbirdsonline
We were recently visited by travel blogger @findingalexx. A connoisseur of all-things NZ tourism, Alexx has compiled a list of top places to stay across the country, and thanks to her enjoyable stay with Radfords, we’ve made the list! 
Hear what Alexx had to say about her time with us - link in our bio
Finalist…. With the MC
We love all of our guests, and sharing their joy as they discover the pure, pristine beauty of Fiordland. So we’re more than pleased to share some rather exciting news: we have been named a Finalist in the Qualmark 100% Pure New Zealand Experience Awards! 

No matter what the end results may be, we are so honoured to be amongst such a fantastic list of finalists and to be recognised for our efforts.

#radfordsonthelake