Terms and Conditions

RESERVATION & CANCELLATION POLICIES

 

Arrival / Departure:

Check in time is between the hours of 2pm and 8pm on the day of arrival and check out time is before 10am on the day of departure. Variations outside these times must be arranged with reception prior to the day of arrival or departure so that staffing arrangements can be made along with the incoming guests’ prior arrangements for an early check in. We are happy to store luggage if required.

Reservations Age: You must be 18 years or over to book accommodation at One Tree Point Motel.

Securing Bookings: A valid credit card is required to secure your booking.

Payment: Credit card details are required to secure your booking (please note debit cards are not permitted).
Accepted payment types are Mastercard, VISA, Amex, EFTPOS and Cash. Radfords on the Lake reserve the right to pre-authorise the card to ensure validity of funds, and to charge the total cost of the booking to the guaranteed credit card within 14 days of arrival. Please note an additional 2% credit card transaction fee will be added at the time of payment.

Cancellation Policies: Cancellations must be in written format & confirmed by management 14 days prior to 2pm of the day of arrival.  Bookings not cancelled by this time will be charge 100% of the booking total, charged to the securing credit card or account. No shows will incur full charges for the entire booking. Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy. Please read below for group bookings cancellation policy.

Group Bookings: Group booking of 3 of more units is termed a group at Radfords on the Lake. We reserves the right to accept group bookings or check in to any group we believe may be disruptive to other guests. All other terms & condition and Rules apply for group bookings. If you require a group booking please either send us an email inquiry to info@rafordsonthelake.co.nz or call us direct on +64 3 249 9186, We are more than happy to answer you inquiry.

Full or partial cancellations to group bookings must be made 30 days prior to arrival, cancellations made within 30 days of arrival will be charged 100% of the booking total to the securing credit card or account.

Extra Person: Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared. We also have a maximum number of guests allowed in rooms due to safety and fire regulations and these numbers must be adhered too.

  • Max 2 people in a Studio
  • Max 2 people in a Superior One Bedroom
  • Standard rate 2 people: Max 5 in a Large One Bedroom Apartment
  • Standard rate up to 4 people: Max of 6 people including babies in two Bedroom Apartments.

Behaviour: Should a guest causes a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available.  Please note: Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Health & Safety: Please always mind children as we have a pond in the garden below our Radford’s on the Lake sign, there is also a busy street in front of the complex and the Lake.  Children must always be supervised.

RULES

  • No Pets:  Pets are not permitted in motel units or on motel grounds
  • Visitors:  We welcome your visitors. In consideration to fellow guests, visitors are required to vacate the motel complex by 9pm.  Parties are not permitted.
  • Noise:  Please be considerate to fellow guests & keep noise down, particularly between 9.00pm & 8.00am.
  • Smokers:  Please smoke outside the units, away from other guests & use the astray provided under the table outside .  Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.
  • Fish:  Gutting, scaling & cleaning of fish is not permitted on motel property. Contact Reception re storage of fishing equipment & seafood caught/picked (NB: these are not to be stored in the unit).
  • Cooking Odorous Foods:  Please refrain from cooking odorous foods such as curry and fish as the smell lingers and is unpleasant for others who come to stay.

 

For each of the above rules, there is a $200 per night penalty. Radfords on the Lake reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of breaches of these rules.

 

  • We stayed here for only one night prior to our overnight cruise on Doubtful Sound, which is a shame because it was one of the best places we stayed in on our three-week trip around New Zealand, and a longer stay would have been most welcome. Room 12 was large, and beautifully appointed with an extremely comfy bed. Kerri on reception was excellent; efficient and very welcoming about things to do in Te Anau.
    Jinty21 – February 2024  Read Reviews
  • My husband and I spent four glorious nights at Redford’s on the Lake…. What a slice of heaven, with the lake right in front of our eyes…. Kerri was the most gracious, helpful and conscientious host. She knows all about the area, had great restaurant recommendations, where to grocery shop, and what to see and do. And always with a smile. We felt like we were visiting someone’s luxurious vacation home with beautiful linens, lush curtains, several types of pillows for comfort and wallpaper and lots of great amenities. Good/strong Wi-Fi, super comfortable king-size bed, anything, and everything you could imagine you need as a traveller was provided including use of their washer and dryer facility, including laundry detergent,…always a bonus! We hiked three strenuous hikes three days in a row and coming home to the large Jacuzzi bathtub in our bathroom was heaven. Great for sore muscles. Our one-bedroom suite was spacious and luxurious. If we ever get back to Lake Teanau, we will definitely be coming back to Redford’s on the Lake. It’s a five-star plus accommodation with the most gracious owner and staff.
    Freddi W – February 2024  Read Reviews
  • We truly enjoyed our stay at Radford’s on the Lake. Our room was very clean and spacious with a wonderful view of the lake and easy parking. The location was perfect with an easy stroll to town for any restaurants or activities as well as a short drive to Milford Sound. However, the best aspect was the service provided by Kerri. She gave us wonderful recommendations to make the most of our visit and even loaned my husband a raincoat when he forgot his. She truly made us feel welcome.
    Traveller227 – February 2024  Read Reviews
  • Superbly appointed accommodation and lovely view of the lake. All the staff were great too! Fairly short and level walk into town so easy to get to cafes, restaurants and shops. Plenty of parking at the Radfords and in town. Te Anau is a great location to head off into Fjordland - less than an hour to the reserve and only 90 minutes to Milford Sound.
    Ian L – January 2024  Read Reviews
  • We stayed 2 nights in January 2024. What a nice place to stay! A very warm welcome from Kerri, and an introduction to our room. The room was with 2 bedrooms, we travelled as family, nice and clean. The kitchenette was with things we needed for preparing breakfast. Good and comfortable beds, a nice view to the Lake Te Anau. We asked for recommended restaurants and Kerri was nice to show us places for dinner and drew on a map where to go. Excellent service and great hospitality from the management. Our best recommendations to Radfords on the Lake.
    Steenlerche – January 2024  Read Reviews
  • It was the cutest little “motel” we have stayed. The room was beautiful overlooking the lake. We had the first-floor room and had a great view. The name motel only applies to the fact that we could see where we parked our car. However, it felt more luxurious when you got inside. Comfortable bed, clean linens and a very cute little kitchen. The lady at the front desk was wonderful and gave us plenty of Great tips on where to eat. We hope to visit again one day and stay again
    Bella – January 2024  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

Did you know that last winter we completed new fit-outs to all the kitchens in all our units? This included adding dishwashers and coffee pod machines. The kitchens now have a modern finish with a contemporary feel. 

Every year we set out to refurbish or improve an area of the property ensuring we are always providing the highest quality accommodation to our guests.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Are you planning your next winter escape in Fiordland. Once you book your accommodation with us make sure you book in dinner in one of the many delicious Te Anau restaurants. If you're not sure where to go, click the link in our bio to see some of few of our favourites.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
We received this wonderful review recently from a lovely guest while we (Kerri and Steve) were away on holiday. With Kylie in charge in our absence, we always know Radfords is in good hands. Kylie looks after Radfords like it's her own and we couldn't appreciate her more for her unwavering dedication and hard work. We love having Kylie on our team and our guests love her too.
Last month we celebrated the amazing Jeanette, an integral member of our team for the last 10 years and long term friend of Kerri's. A team player with the highest standards and an all round bloody good person. Radfords on the Lake would not be the same without her. Jeanette keeps the team in high spirits with her great sense of humour, we're a better team with her on it. Never one to say no to a glass or two of Merlot with some chips and kiwi onion dip after a long day. Jeanette, we want to say a huge thank you for all your hard work over the years, we appreciate you so much. We look forward to many more years together at Radfords on the Lake.
As the sun goes down on another year, we would like to take the opportunity to say a big thank you too all our lovely guests who visited us over the last year. We love sharing  beautiful Te Anau with so many people from near and far. We can't wait to welcome many more visitors in 2024. 

Wishing you all a happy and healthy new from Kerri, Steve, Shelley, Katie and all the team at Radfords on the Lake.
From the Radfords on the Lake family to yours, we wish you a very Merry Christmas 🎅🏽🤶🏼🎄🍾
If you are visiting Te Anau this summer make sure to add a trip on @fiordlandhistoriccruises to your bucket list. Enjoy a leisurely cruise across the south fiord of lake Te Anau into beautiful untouched wilderness. We can help you make a booking before you arrive so you don't miss out.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Looking for the perfect present for a loved one this Christmas. Give the gift of a Fiordland Experience. Book a Te Anau getaway now for winter 2023 for just $250 per night.

This special rate is  based on 2 people sharing with a minimum 3 night stay in a Standard Studio or Ground Floor One Bedroom. SAVE up to $100 per night.

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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
🎃 H A L L O W E E N  2 0 2 3 🎃
We always get asked how close we are to the centre of town, so we thought we’d show you! Come with us on our short, flat 7 minute walk from Te Anau town centre back to the lake views from Radfords.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland
Throwback Thursday! Reminiscing on a great night at the @hospitalitynz Awards for Excellence 2023 back in June. While we didn't win on the night, we were super proud to be a finalist alongside some fantastic motels. And it's always fun to get dressed up in the big city and celebrate our great industry with all our industry friends.
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#fiordland #fiordlandnz #lovefiordland #fiordlandbeyondbelief #radfordsonthelake
#fiordland #fiordlandnationalpark #fiordlandnz #nz #destinationnz #milfordsound #laketeanau #teanau #doubtfulsound #nzmustdo #southislandnz #southisland #newzealand #purenewzealand #purenz #newzealandguide #newzealandvacations #newzealandtravel #dosomethingnewnz #mysouthland #southland