Terms and Conditions

Check-in and check-out times

Check in time is between 2pm and 8pm on the day of arrival. Check out time is before 10am on the day of departure.

Variations outside these times must be arranged with reception before the day of arrival or departure. We are happy to store luggage if required.

 

Cancellations

If a cancellation is made less than 48 hours before the day of arrival, no refund will be given and the full rate will be charged. In the case of a no-show, the full rate will be charged to the credit card provided at time of booking.

For bookings from 23rd December – 4th January, a minimum stay of 2 nights applies, and there is a 7-day cancellation policy.

Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy.

Please note: All cancellations must be in writing (email) and confirmed by us. Cancellations have a huge impact on our small business and so we strongly recommend that our guests take out travel insurance to protect themselves against unfortunate events.

 

Credit card guarantees

Online reservations require authorisation of a credit card deposit/withdrawal. No charge will be made against the card details unless the client fails to arrive for the check-in period (before 7pm) for the booked accommodation.

 

Extra people

Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared.

We also have a maximum number of guests allowed in rooms owing to safety and fire regulations, and these numbers must be adhered to.

·       Max. 2 people in a Studio

·       Max. 2 people in a Superior One Bedroom

·       Max. 5 in a Large One Bedroom Apartment

·       Max. 6 people, including babies, in Two Bedroom Apartments.

 

Smoking

All our rooms and indoor guest service areas are strictly non-smoking. Ash trays are provided outside your unit located under the table. Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

 

Health & Safety

Children must always be supervised. We have a pond in the garden below our Radford’s on the Lake sign. There is also a busy street in front of the complex and the lake.

Covid – 19

All guests staying at Radfords on the Lake  from 3rd December  2021 will be required to adhere to the New Zealand Government’s “traffic light” system to avoid future Covid-related lockdowns. Radfords on the Lake  is following government guidance and proof of approved vaccination or a vaccination certificate will be required at check in unless you have a medically authorised exemption

 

  • "We had a wonderful stay at Radfords on the Lake, after we had some unexpected vehicle trouble. From the moment we arrived, we were warmly welcomed by Kerri, we had amazing service and nothing was a problem. Radfords is located directly across the road from the lake, with lovely views and a short walk to town and cafes/restaurants. We stayed in a two-bedroom unit which was immaculately clean and spacious, with modern furnishings. The beds were comfy with beautiful linen and we loved the little touches of bath salts and chocolates beside the beds. We would highly recommend staying here and can't wait to go back!"
    kathypc2016 – March 2022 – Geraldine, New Zealand  Read Reviews
  • "Top-rated stay at Radfords! This is by far the best place to stay in Te Anau from what I could see! The apartments are beautifully appointed with such attention to detail! They are all lake-facing and the out door areas are beautiful including an immaculate bbq area! The host was friendly and helpful!"
    ClareZ24 – January 2022 – Auckland, New Zealand  Read Reviews
  • "It was great to stay at Radford's Motel, it was clean, spacious, great views. Kerri was full of information and made sure we had the best time when in the Te Anau area. I would highly recommend people to visit this area and explore this awesome place."
    Cheeki Cherries – January 2022 – Cromwell, New Zealand  Read Reviews
  • "We had a wonderful stay at Radfords on the Lake. Kerri (the owner) couldn't have been more helpful (especially when we wanted to tweak arrangements). Lovely comfortable unit with everything we needed."
    Kath – February 2022 – London, United Kingdom  Read Reviews

Our Environmental Promise

We are committed to preserving our beautiful surroundings and reducing our footprint on the environment.

#Radfordsonthelake

SHARE YOUR SPECIAL IMAGES WITH US

Three generations working together ♥️ with the next generation not far away from learning the ropes! 

With Mother’s Day just around the corner it got me thinking how lucky I am to be surrounded by these amazing ladies. 

Left to right Shelley, Phyllis, Kerri. Katie was unfortunately unable to be here for the photos. 

We hope everyone has a wonderful Mother’s Day this Sunday 🌸 

📸 @mgphotonz
.
⭐️WIN A WEEKEND AWAY⭐️

Relax and enjoy a much deserved getaway on us!

Wake up to majestic views and locally sourced in-room breakfast, experience some of Te Anau’s many unique activities and amazing restaurants on offer.

We are giving you the chance to win a 2 night stay @radfordsonthelake follow instructions below to go in the draw.

P R I Z E

🌟Two nights accommodation for two people in our Premier Lakeview Studio

🌟 Locally sourced in-room continental breakfast each day

🌟 $100 restaurant voucher to dine at a Te Anau restaurant of your choice

🌟 Movie tickets to watch local film Ata Whenua 

E N T E R

👉 Follow @radfordsonthelake 

👉 Tag the person you would like to treat to a weekend away (each tag is an entry)

👉 Share to your story and tag us for an extra entry

Good luck 🤞 

T & C’s

Closes 4th April at 7pm and winner will be announced that week.
Prize must be redeemed before 30/09/22
Need a Valentines gift for your loved one? ♥️ 

Book a romantic getaway in Te Anau and soak up the scenery together!

Mention this post at time of booking to receive a complimentary gift on arrival.

Valid until 28/2/22

#radfordsonthelake
Golden hour 🌅 taken on dusk just before the sun disappeared 

📸 @graham_dainty 

#radfordsonthelake
We were stoked to be able to host these lovely ladies @brodiejeankane @jokane80 over the weekend while Brodie knocked the Luxmore Grunt off! Great to see all their stories out and about enjoying what Te Anau has to offer and we can’t wait to host them again to share more. 

#radfordsonthelake
Just like you, we love our stunning Fiordland environment 💚 Caring for our local wildlife is super important for us - did you know we’re proud supporters of the Antipodes Island Parakeet, also known as the Kākāriki?

Thanks to fantastic conservation efforts from our friends at Te Anau Bird Sanctuary (only a 20 minute walk from us), these special birds are being protected from extinction.
It’s that time of the year to vote for Bird of the Year for 2021 - so jump on with us and vote and if you can make a donation towards their great efforts.
 
Link in bio

📸 @nzbirdsonline
We were recently visited by travel blogger @findingalexx. A connoisseur of all-things NZ tourism, Alexx has compiled a list of top places to stay across the country, and thanks to her enjoyable stay with Radfords, we’ve made the list! 
Hear what Alexx had to say about her time with us - link in our bio
Finalist…. With the MC
We love all of our guests, and sharing their joy as they discover the pure, pristine beauty of Fiordland. So we’re more than pleased to share some rather exciting news: we have been named a Finalist in the Qualmark 100% Pure New Zealand Experience Awards! 

No matter what the end results may be, we are so honoured to be amongst such a fantastic list of finalists and to be recognised for our efforts.

#radfordsonthelake
Why, meow, two-legged pals. 

 I’m Dexter Dude, and this is my second attempt at a short news update on Te Anau from my particular purry perspective. Because despite my small stature, and my priority being snoozing in a patch of sun most of the time, I’m actually surprisingly up-to-speed with the goings on around here.

On Saturday July 10th it sounds like the Kepler Track is going to be bustling. There’s a family-friendly Matariki Night Time Nature Walk to discover the forest after dark, and spot some of the delicious interesting creatures that live there. Registrations are required, so get in quick https://www.doc.govt.nz/news/events/regional-events/fiordland-events/booking-form-fiordland/

That’s all from me for the month. Catch you next time! 
🐾 all my fluffy love, Dexter.

#radfordsonthelake