Terms and Conditions

Check-in and check-out times

Check in time is between 2pm and 8pm on the day of arrival. Check out time is before 10am on the day of departure.

Variations outside these times must be arranged with reception before the day of arrival or departure. We are happy to store luggage if required.

Cancellations

If a cancellation is made less than 48 hours before the day of arrival, no refund will be given and the full rate will be charged. In the case of a no-show, the full rate will be charged to the credit card provided at time of booking.

For bookings from 23rd December – 4th January, a minimum stay of 2 nights applies, and there is a 7-day cancellation policy.

Multi-night stays that are cut short on arrival will still be charged the full rate, as this is within our cancellation policy.

Please note: All cancellations must be in writing (email) and confirmed by us. Cancellations have a huge impact on our small business and so we strongly recommend that our guests take out travel insurance to protect themselves against unfortunate events.

Credit card guarantees

Online reservations require authorisation of a credit card deposit/withdrawal. No charge will be made against the card details unless the client fails to arrive for the check-in period (before 7pm) for the booked accommodation.

Extra people

Please declare any extra people including babies and children who are staying with you. We reserve the right to charge $60.00 per person per night for any extra guests staying that have not been declared.

We also have a maximum number of guests allowed in rooms owing to safety and fire regulations, and these numbers must be adhered to.

·       Max. 2 people in a Studio

·       Max. 2 people in a Superior One Bedroom

·       Max. 5 in a Large One Bedroom Apartment

·       Max. 6 people, including babies, in Two Bedroom Apartments.

Smoking

All our rooms and indoor guest service areas are strictly non-smoking. Ash trays are provided outside your unit located under the table. Please make sure when you are smoking that the doors and windows are closed and be considerate by not smoking near other guests and especially children. In the event of someone smoking in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

Health & Safety

Children must always be supervised. We have a pond in the garden below our Radford’s on the Lake sign. There is also a busy street in front of the complex and the lake.

Covid – 19

All guests staying at Radfords on the Lake  from 3rd December  2021 will be required to adhere to the New Zealand Government’s “traffic light” system to avoid future Covid-related lockdowns. Radfords on the Lake  is following government guidance and proof of approved vaccination or a vaccination certificate will be required at check in unless you have a medically authorised exemption